What Donors Want When a Food Bank Calls Them

Food bank staff member speaking with a donor during a donor stewardship phone call.
Food banks depend on strong relationships with their supporters. While digital communications play an important role, there is still tremendous value in a personal phone call. A thoughtful conversation can strengthen donor loyalty, provide meaningful feedback, and remind supporters that they are helping real people facing food insecurity. But not all donor calls are created
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7 Proven Ways Associations Can Increase Member Renewals

In many associations, membership renewals are one of the most important indicators of organizational health. Strong renewal rates create predictable revenue, strengthen member communities, and allow associations to focus on growth instead of constantly replacing departing members. Yet many organizations struggle with retention despite investing significant time and resources into renewal campaigns. Why? Because renewals
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Why Membership Renewal Notices Aren’t Enough for Associations

association-members-working-together
Association Membership Retention Strategies That Go Beyond Mail and Email For many associations, membership renewals are treated primarily as an administrative process. Renewal notices are generated, emails are sent, invoices are mailed, and membership reports are reviewed. If members renew, everything looks successful. If they don’t, the assumption is often that they simply lost interest.
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Why Mid-Level Giving Deserves Your Attention, and How Phone Outreach Unlocks Its Potential

Happy donor on phone
Most nonprofit fundraising strategies still revolve around two ends of the spectrum: acquiring new, low-dollar donors and cultivating major gift prospects. But there is a third group sitting between those two efforts that is often overlooked, often underdeveloped, and frequently the biggest missed opportunity in the entire donor file. That group is your mid-level donors.
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Why Monthly File Sends Are the Secret to Stronger Donor Renewal Rates

At Falcon Fundraising, one of the questions we hear most often from our nonprofit partners is: “How often should we send you our renewal and recapture files?” The answer is simple — and incredibly powerful for your bottom line: Send renewal and credit‑card recapture files monthly. Whether it’s annual donors who haven’t renewed or monthly
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How Falcon Fundraising Ensures Safe, Instant, and Seamless Donation Entry for Nonprofits

When a donor agrees to contribute during a Falcon Fundraising call, the experience behind the scenes is built on security, efficiency, and simplicity. Over the years, fundraising firms have used many different approaches to collect and process donation information—but our method stands out as the safest and most streamlined for both clients and their donors.
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Sustainer Recaptures: The Highest‑ROI Campaign Most Public Media Stations are Under‑Using

Monthly sustainers are the backbone of public media—reliable, mission‑driven donors who want to keep their favorite stations strong. But when a credit card expires, is replaced, or gets flagged by a bank, that monthly gift quietly stops. Most stations send an email (and sometimes a letter) asking the donor to update payment info. Many stop
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Non-Profit Telemarketing: What You’ll Need to Get Started

Non-Profit Telemarketing: Taking the Plunge So you’ve decided to incorporate telemarketing into your non-profit’s marketing strategy for the first time? If you’re just getting started, there are a few things you’ll need to know and three things that are an absolute must in order to achieve success. Once these critical items are in place, your non-profit
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The Art of Gentle Persuasion: Asking Three Times in Nonprofit Telemarketing Calls

The Art of Gentle Persuasion: Asking Three Times in Nonprofit Telemarketing Calls Conducting a profitable telemarketing campaign means more than picking up the phone and simply asking for support. In order to achieve the best results, your Agents are going to have to convince donors to give- and they’re going to have to be able
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Maximizing Your Telemarketing Campaign Fulfillment

Telemarketing Fulfillment You’ve made the decision to incorporate telemarketing into your non-profit’s marketing plan. The projections look great. The scripts are done, the list is prepared, data entry has been tested, and the firm you’ve hired is ready to start calling. The money should start rolling in right away, right? Not so fast. The truth
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